Privacy Policy

At Syvylyze, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Syvylyze and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Our Privacy Policy is divided into two sections; the first part applies to our specific business data that we collect, process and/or manage on behalf of our clients, while the second part applies to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Syvylyze.

PART I

Personal data
We extract and manage specific business data of our clients with their express and explicit permission. We do not compile, extract or store any
personal information related to any individual or account where we have not been granted explicit permissions, other than any data already
available in the public domain.

How we collect data
We use scripted algorithms to establish authenticated access, based on permissions granted to us explicitly by our clients or as provided by
the platform itself, to the Application Performance Interface (API) of SaaS applications, social platforms and other cloud hosted platforms, in
order to access and collect data pertaining to their business profiles and/or accounts. Our clients also on occasion share data with us as
stand alone offline files or provide access to their enterprise systems for data extraction.

How we use your data
The data is used to perform different types of analytics as per solution requirements such as Descriptive Analytics, Predictive Analytics, Data
Visualization using BI tools such as Tableau, Power BI and use open source technology such as Python, JavaScript, D3.js, etc.

When we share your data
We share or disclose your data with your consent or at your direction, such as when you authorize a third-party web client or application to
access your account or when you direct us to share the data with a partner/vendor. We may share your data with vendors, consultants and
other service providers who need access to such information to carry out work or perform services on our behalf. However, all such activities are covered under our Non-Disclosure Agreements with such service providers. Legal process - Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our entity. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your data.

How we store your data
We take reasonable measures to help protect the data we collect from loss, theft, misuse and unauthorized access, disclosure, alteration and
destruction. However, no transmission over the internet or electronic storage can be completely secure, so we cannot guarantee the absolute
security of any data, beyond reasonable measures within our control.
 

Where your data lives
Data that we collect may be stored and processed in and transferred between any of the countries in which we operate. All data that you
provide to us or is extracted on your behalf, is stored on our secure servers. We use a mix of cloud servers and physical servers hosted at
reputed data centers to offer our products and solutions.

How long we keep your data
We retain your data as per the terms specified in our mutual contract. We will securly delete your data once the contract has been completed
and/or terminated by either party.

About Your choices
We will respect your following rights to your data:

• To erasure of your data if we do not have a legal reason to continue to process and hold data

• To restrict processing

• To withdraw your consent

Changes
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to
ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.
 

PART II

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

​

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

 

Log Files

Syvylyze follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, Syvylyze uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Syvylyze.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Syvylyze, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Syvylyze has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

Syvylyze's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

 

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Syvylyze does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

​

Contact us

If you have any questions about this privacy policy or our treatment of your data, please email support@syvylyze.com